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Mission L.E.D. - Director, Bank Strategic Planning



San Antonio, TX, USA · San Antonio, TX, USA · Remote
Posted on Thursday, May 23, 2024


Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity
USAA – a premier, mission-led organization – is introducing a unique full-time leadership opportunity and development program focused on empowering USAA’s mission to be the provider of choice for the military community. This program will provide broadened development with a strong emphasis on learning about financial services operations. Candidates will leverage their military leadership experience to enhance leader acumen and advise on member growth strategies through a monthly Leadership Exchange and other unique opportunities. Participants will receive rich financial services exposure, cross-functional sprints, coaching and mentorship opportunities and corporate leadership skills enhancement, while concurrently leading and driving value in a key business line. The corporate exposure portion of the program will include in-depth experiences in multiple enterprise divisions and can range across: Property and Casualty, Banking, Life Company, Risk & Compliance, Human Resources, Information Technology, Strategy/Digital/Brand, Finance, Legal, Audit, and others. This program will run in two-year cohorts during which program participants may competitively pursue advancement opportunities.

USAA Bank provides a full range of deposit, credit card, consumer lending and real estate lending products and services through an omnichannel member experience to help provide financial security for nearly 10 million members. The bank is a rapidly changing, fast paced environment that fosters a culture of collaboration and prudent risk management. Diverse voices and backgrounds are valued to enhance product, process and service ideation. We are focused on enabling exceptional service that creates differentiated experiences in the most important moments for our members. Individuals with complex problem-solving skills, creativity and perseverance will thrive at USAA Federal Savings Bank.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This cohort will be based in San Antonio, TX. Relocation assistance will be set and provided by USAA.

The Opportunity

What you’ll do:

  • Support the development of short and long-term strategic business goals, encourage high-level strategic thinking.
  • Establish protocols for communicating operational and organizational change that enhances flow of information across the team.
  • Facilitate, collaborate, and influence; establish accountability across leadership for strategic direction, planning and action.
  • Mature the strategy management process in alignment with business area to drive a robust capability in strategy formulation and strategy management.
  • Conduct business strategy reviews to set the business/CoSA growth strategy and assesses progress of strategy achievement.
  • Lead program initiatives and collaborate with business leaders.
  • Participate in structured career development, receive coaching and mentoring, and on-the-job training to create opportunities for career advancement.
  • Complete assignments and/or lead a team in specific domain areas, or product lines, within Bank, Life Company, P&C or staff agencies as specified by your hiring line of business.
  • Participate in business learning and networking opportunities across enterprise.

What you have:

  • Bachelor’s Degree
  • Demonstrated ability to deliver results and achieve difficult goals, with a proven record of success throughout military career.
  • 8 or more years of experience in risk management, compliance, operations, internal auditing, advanced analytics, and/or strategy development.
  • Direct people leadership experience building, managing and/or developing high-performing teams.
  • Proficiency with Microsoft Office Products and ability to learn and navigate various technology platforms.
  • High learning agility, and results oriented with attention to detail and effective time management and organizational skills.
  • Proven experience in identifying issues and trends and making recommendations to solve problems and be accountable for actions.
  • Ability to adapt quickly with a commitment to growth and development; eagerness to learn the business and master new roles.
  • Ability to work in a matrixed environment and build trusted relationships across a diverse group of stakeholders.

What sets you apart:

  • Military Officers O-1 to O-4 with significant levels of leadership responsibility and top peer rankings during military service.
  • 4 or more years of experience in business post-military.
  • Master’s Degree and/or Military Service Academy degree.
  • Consulting background and experience working at a top tier consulting firm (e.g., McKinsey, BCG, Bain, etc.), OR other consulting firm, preferably in the Banking or Financial Services industry.
  • Leveraging data analytics to drive strategy and influence, especially Tableau, SQL, etc.
  • Directly related business planning consultation experience to include developing business strategy for short-term and/or long-term goals.
  • Experience influencing and managing communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps.
  • Project Management and/or Change Management experience.
  • Strong business acumen in financial services (i.e., banking, investments, mortgage, etc.) or related industry, and a proven ability to balance strategic thinking with practical implementation skills.
  • Experience working with clients/customers to realize business issues and develop a strategy for the business’s direction from the gathered insights.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $120,550-$230,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.