Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Regulatory Relations Manager Lead will provide a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues, and support to management strategy concerning regulatory matters. Regulatory Relations oversees critical regulatory processes including the examination lifecycle, remediation and clearance of examination findings and ad hoc regulatory requests. The position requires recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Acts as a subject matter expert to the Business and control functions on regulatory and supervisory developments; and to the regulators on USAA specific developments.

• Serves as a central resource in developing strategies for the execution of regulatory exams and supervisory developments

• Implements industry best practices for regulatory examination management by providing centralized task management and expertise.

• Develops and communicates insights on USAA-specific regulatory engagement issues, in addition to broader regulatory industry-wide issues/themes.

• Leads, assembles, and facilitates stakeholder responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed.

• Ensures quality assurance is performed on stakeholder responses ensuring completeness and accuracy before submitting responses to regulators.

• Serves as an expert resource to team members on escalated issues and process improvement projects.

• Provides subject matter expertise to cross functional project teams when needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years work experience with regulatory interactions to include interfacing with regulators and risk management policies and frameworks.

• Demonstrated experience working in a highly regulated environment.

• Advanced knowledge of laws and regulations applicable to large financial institutions (e.g. OCC Heightened Standards, FFIEC Handbooks and Guidance)

• Expert knowledge of relevant industry regulations and risk management with the ability to consult and provide insight and guidance.

• Demonstrated ability to interface with the most senior leaders to provide effective guidance and regulatory expertise.

• Demonstrated ability to develop and communicate complex concepts verbally and in writing.

• Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

What sets you apart:

• Experience with business risk, compliance, controls, and audit experience in banking.

• Issue management or MRA management experience.

• Experience interacting with the OCC and the CFPB.

• Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP) designation.

• US military experience with skills related to one of the following MOS’s: Navy (Legalman (LN)), Marines (4402,4405, 4406, 4410, 4430), Army (27A/42H/59A/97A/45A/46A/34A), USAF (1102C1 / 1340-1341 / 1C3X1 / 1D7XX)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $143,320.00 - $273,930.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.