Patient Relations Specialist

Under minimal supervision, responsible for developing and maintaining favorable relationships with the patient community. Oversees the relationship between patients, families, and clinical departments to ensure patients receive a high level of care. Develops and implements data driven initiatives to ensure a positive patient experience. May lead or mentor lower level team members.

• Serves as a liaison between patients and the medical staff.
• Represents the institution at community gatherings/forums and assists with special events as needed.
• Establishes and maintains a strong working relationship with physicians and their staff members.
• Captures and quantifies feedback to assess patient satisfaction.
• Analyzes patient satisfaction metrics and investigates patient concerns.
• Acts as a patient advocate to resolve problems as needed.
• Develops and implements experience improvement initiatives.
• Performs all other duties as assigned.

• Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Builds and maintains positive working relationships, within individual work groups and across departments, through open communication and collaboration; works with others to accomplish goals and objectives.
• Detail oriented with meticulous planning and organizational skills while balancing multiple priorities.
• Ability to address and resolve problems that are highly varied, complex and often non-recurring.
• Well-versed in medical terminology and ability to maintain confidentiality in compliance with HIPPA.

EDUCATION:

Bachelor's Degree degree is required. Will accept experience in lieu of degree.