Under general supervsion, the Patient Access Representative (PAR) - Intermediate, will accurately collect and record patient information, while adhering to all relevant regulations and protocols. This role serves as the initial point of contact for patients, ensuring a smooth and seamless registration process.

Understanding of healthcare insurance plans, coverage, and terminology. Knowledge of patient registration and scheduling system. Ability to multitask and prioritize workload in a demanding environment. High level of attention to detail in documentation and reporting. Must be able to perform essential job duties in at least two Patient Access service areas. Skills in managing workload and maintaining productivity in stressful situations. Ability to work collaboratively in a team environment. Proficient typing and keyboarding skills. Advanced Knowledge of Microsoft Office Suite Understanding of healthcare regulations, including HIPAA privacy rules and insurance requirements, to ensure compliance in patient registration and data management processes. Bilingual preferred, but not required Must complete 3 hours of elective continuing education per quarter per year provided by UT Health San Antonio to continue position at level 2.

Experience:

A minimum of three (3) years of previous experience in healthcare registration, medical office administration, health insurance, or customer service roles is highly preferred.

Provide every patient with an exceptional and positive experience, striving for patient loyalty and confidence. Greet and assist patients, families, and visitors courteously and professionally. Verify patient insurance coverage and obtain pre-authorizations/referrals from insurance companies as required. Provide basic financial counseling to patients, explaining insurance benefits, coverage limitations, and any out-of-pocket expenses or co-payments required. Perform Hospital cash reconciliation, and secure payment entry in adherence to financial and cash control policies and procedures. Provide assistance with questions regarding scheduling guidelines and clinical protocols. Serves as a liaison between the Patient Access Representative and clinics to resolve scheduling errors and patient issues. Collaborate closely with clinical staff, administrative personnel, and other departments to coordinate patient care activities and ensure a seamless transition between registration and clinical services. Must be available to work hours and days as needed based on departmental/system demands. Performs other duties as assigned.