Under limited supervision, responsible for receiving, reviewing, processing, and tracking requests for patient medical records.

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• Knowledgeable of State and Federal rules and regulations governing the release of health information inclusive of HIPAA and the Privacy Rule.
• Strong customer service acumen and interpersonal skills to effectively work with both internal and external customers and respond to requests in a timely and respectful manner.
• Ability to maintain strict protocols of all confidential or sensitive information.
• Ability to work independently with strong attention to accuracy and detail.
• Proficiency in relevant software such as MS Office suite. Strong verbal, written and interpersonal communication skills.

EDUCATION:

High school diploma or GED is required.

PREFERRED:

AHIMA Certification: RHIT, RHIA, or CHPS

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• Assists all walk in patients/customers with their questions and/or requests regarding health information. Provides instructions/guidance on requirements to release or request health information.
• Reviews release forms to ensure state/federal guidelines are met prior to any release of health information.
• Answers any calls received from patients/customers regarding requests for health information. Provides instructions/guidance on requirements for obtaining copies of health information.
• Performs data entry for submitted request forms for health information into the Epic Release of Information Module; scans request forms into the system.
• Locates patient medical records, copies/prints records; processes billing for copy/scan requests when applicable.
• Attends to all “stat” requests as presented by requesting parties.
• Performs all other duties as assigned.