Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

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• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking, this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.

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• Verifies and/or obtains all benefits insurance information for patients.
• Obtains authorizations and referrals. Assists in the collection of copays and existing balances due; assists with financial counseling as needed.
• Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and/or protocols.
• Performs all other duties as assigned.