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Director, Labor Management



San Antonio, TX, USA
Posted on Friday, March 22, 2024

Welcome to Whataburger Careers!

Summary Description: This position forecasts and develops strategies to anticipate and transition to the future of Labor Deployment. Works cross-functionally to lead labor initiatives and execution to include HR strategy, tech systems, analytics, and experimentation. Analyzes results of metrics to construct modifications in alignment with core divisional strategies. Assists partner teams in executing processes more efficiently and consistently, enabling the reliable delivery of work to restaurants. Focuses on effective operational change management, developing and disseminating a repeatable playbook or engine to implement changes in stores with successful adoption.


  • Establishes objectives for the Labor Management team, cultivating their capabilities to align with the team's mission and enhance overall effectiveness, in accordance with the Learning, Leveraging, and Leading Model
  • Guides and develops the team and partner teams on measuring key performance indicators, including speed of service, and other impacts resulting from proposed changes and conducted tests.
  • Partners with Innovation teams/equipment, and Product Development to establish standardized approaches and customer experiences ensuring scalability and margin for Whataburger.
  • Formulates a comprehensive test plan methodology for restaurants, employing best practices and aligning with various requirements such as CSR, Food Management, People, and Customer Experience.
  • Determines mutually beneficial opportunities, eliminates tactical impediments, and establishes ongoing program requirements focused on reducing labor costs.
  • Collaborates with Innovation teams, equipment, and Product Development to establish uniform approaches and customer experiences that ensure scalability with margin for the company.
  • Strategically develops and oversees labor management budgetary functions, ensuring effective allocation of resources.
  • Examines labor market trends, demographics, and business requirements to strategically optimize the workforce structure, ensuring alignment with organizational goals.
  • Safeguards and enforces strict compliance with relevant employment laws, taking a hands-on role in shaping and advancing personnel policies and regulations.
  • Assumes additional responsibilities as assigned.


  • Bachelor’s degree or any equivalent combination of educational and work experience required
  • Master’s degree preferred


  • 5+ years’ experience supervising others at various organizational levels, preferably at a regional or higher level
  • 9+ years’ experience as project or program director


  • Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
  • Proficiency in JD Edwards (as applicable)
  • Advanced ability to communicate, influence, and negotiate decisions while motivating staff
  • Advanced ability to create and implement given strategic direction
  • Ability to work in a team environment

Working Conditions/Travel Requirements:

  • Expected to work the necessary time to satisfactorily fulfill job responsibilities
  • Must be able to report to work timely and as required by operational/business needs
  • Must be able to work a full-time schedule and work outside of normal business hours when necessary
  • Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary
300 Concord Plaza Dr San Antonio TX 78216-6903