Contact & Command Center Associate
Whataburger
San Antonio, TX, USA
Posted on May 7, 2025
Welcome to Whataburger Careers!
Total Rewards:
- Competitive Weekly Pay
- Bonus Program with 250% Upside Potential
- Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance
- Opportunities for Career Development and Growth
- Healthcare and Life Insurance Benefits
- Paid Time Off - 5 Weeks on Day 1
- Flex Weeks - Remote Work Arrangement
- Paid Corporate Holidays
- 401(k) Savings Plan with a Competitive Company Match
- Paid Parental Leave – Subject to Eligibility Requirements
- Short-Term Disability
- Long-Term Disability
- Scholarship Program - You and Your Dependents are Eligible!
- Whataburger Family Foundation (Hardship Grant Assistance)
- Discounted Meals For You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and Recognition For All You Do
- Retirement Celebration Program
Responsibilities:
- Serves as the first point of contact for Restaurant Operators and Above-Store Support who call/email the contact center.
- Provides customer support by handling inbound and outbound calls, emails, and chats.
- Tracks and provides metrics/data to management for reporting/dashboard. Analyzes customer issues to identify trends and make recommendations to improve customer satisfaction and reduce call volume.
- Resolves tickets and inquiries in a timely manner.
- Works with other team members to ensure that established customer Service Level Agreements (SLAs) are met.
- Escalates tasks to the appropriate internal team /department for case resolution as needed.
Key Skills:
- Call Center Operations
- Restaurant Operations
- Point-of-Sale (POS) Systems
- Data Analysis
- Customer Service
- Communication
Preferred:
- High school diploma/GED equivalent or equivalent work experience.
- 2+ years of Human Resources Customer Service administration work experience preferred.