Who are we?

At OKIN Process, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.

Job Description:

Job Type: Full-Time

Salary: $20.00 per hour (potential increase up to $1.00 after successful 90-day probationary period)

Schedule: Day Shift, Monday-Friday

Work Location: On-site

Summary:

The Inventory Supervisor (Team Lead) oversees a team of Inventory Specialists supporting a wireline telecommunications client. This role ensures the accuracy, timeliness, and integrity of all inventory data across multiple operational systems. The Team Lead is responsible for coaching staff, coordinating with the client and internal stakeholders, ensuring SLA and KPI compliance, and driving process improvements that support efficient wireline operations. This is an office-based leadership role focused on data oversight, reporting, workflow management, and cross-functional coordination.

Duties Include:

• Monitor inventory accuracy for wireline telecom equipment (ONTs, gateways, modems, network terminals, etc.).
• Review and validate daily inventory data; escalate discrepancies as needed.
• Coordinate with company and client stakeholders.
• Prepare and deliver inventory reports, dashboards, and reconciliation summaries.
• Ensure compliance with SLAs, quality standards, and operational procedures.
• Supporting the onboarding experience and assisting new hires with acclimating to the company culture
• Supervising, mentoring, and coaching account management specialists. Assigning tasks, setting performance goals, conducting regular team meetings, and timekeeping.
• Providing training and development opportunities for new and existing team members to enhance their skills and knowledge in account management and related areas
• Tracking team performance against key metrics, identifying areas for improvement, and implementing strategies to enhance efficiency and customer satisfaction; timekeeping.

Soft Skills:

• Ability to convey information accurately and efficiently to both internal team members and external stakeholders, both verbally and in writing
• Ability to manage multiple priorities, meet deadlines, and maintain accurate records
• Genuine interest in people and a desire to help and build relationships with customers
• Ability to identify and resolve complex client issues and make sound decisions using strong analytical and problem-solving skills
• Comfort navigating change in a dynamic environment with a positive, solutions-oriented mindset.

Required Qualifications:

• 2–4+ years in inventory, supply chain, or telecom operations (wireline preferred).
• 1+ year in a lead, supervisor, or SME role—BPO experience a plus.
• Strong understanding of wireline telecom assets and workflows.
• Proficiency with inventory systems (SAP, Oracle, NetSuite, or similar).
• Advanced Excel skills; strong communication and analytical abilities.
• Ability to work onsite in an office environment.

Preferred Qualifications:

• Familiarity with telecommunications products or asset-tracking processes.
• Experience working with ticketing systems or workflow management tools.
• Background in reporting, data validation, or quality assurance.
• Experience in leadership role.

Benefits:

• 401(k) matching (4%)
• On-Demand Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Employee Discount Schedule
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Training

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!