Desktop Support Specialist
Brooks
Who are we?
At OKIN Process, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.
Summary:
We are seeking a reliable and tech-savvy IT Support Specialist to provide day-to-day technical support to our team. This role is responsible for troubleshooting hardware and software issues, supporting users, maintaining systems, and ensuring smooth IT operations. The ideal candidate is detail-oriented, responsive, flexible, and comfortable supporting both onsite and remote users.
Job Type: Full-time
Pay: Starting at $18/hr
Schedule: Shifts can range from 6am-3pm to 11am-8pm, and Saturdays from 8am-5pm
Work Location: Onsite in our San Antonio office
Key Responsibilities Include:
· Provide technical support for desktops, laptops, printers, and mobile devices
· Troubleshoot hardware, software, and network issues
· Install, configure, and maintain computer systems and applications
· Manage user accounts (password resets, permissions, onboarding/offboarding)
· Assist with email, VPN, and remote access support
· Document technical issues and resolutions
· Support system updates, backups, and security protocols
· Coordinate with third-party vendors when necessary
· Maintain IT inventory and equipment tracking
Soft Skills:
· Strong attention to detail
· Ability to prioritize tasks in a fast-paced environment
· Clear and patient communication style
· Ability to work independently with minimal supervision
· Strong organizational skills
Required Qualifications:
· GED or high school diploma
· Strong background in technology
· Knowledge of Windows and/or macOS environments
· Basic understanding of networking (TCP/IP, Wi-Fi, routers)
· Strong troubleshooting and problem-solving skills
· Excellent communication and customer service skills
Preferred Qualifications:
· Experience with Microsoft 365
· Familiarity with ticketing systems
· Basic cybersecurity awareness
· CompTIA A+ or similar certification
This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!